Question 1

Cancellation Policy

Accepted Answer

Craved Creations has a 72 hour change or cancellation policy on all custom cake orders. There are no refunds on orders that are not cancelled within this time frame.

Question 2

How to order a custom cake?

Accepted Answer

• Please allow 2–4 weeks lead time for custom orders.
 • Our order books fill up quickly, so please plan accordingly.
 • Need help with a cake design? All orders and consultations are booked in advance via email—please email or call the bakery to schedule a design consultation.
 • No walk-ins, please.
 • Tiered cakes can be ordered with different flavors for each tier.
 • Visual aids are recommended for the best results—feel free to bring pictures of your favorite cake designs for inspiration.

Question 3

How to order custom cupcakes and cookies?

Accepted Answer

• If you would like to place a custom order, it is best to do so as early as possible. We book up to 3-4 weeks in advance. 
 • Cupcake orders require a six day lead time. Our custom order books fill up quickly so plan accordingly. Short notice orders are rarely accepted. 
 • We stock many cookie cutter designs that will fill most orders.  If you have a specific cutter we do not stock, we are happy to order the design at no extra charge.  At least one week advance noticed is required to get the cutter ordered.  
 • Custom orders require a minimum of one dozen for cookies and two dozen for mini cupcakes.                                                                 
 • Minimum order of one dozen is require for each flavor.

Question 4

Pricing

Accepted Answer

• Prices for custom design orders are subject to fillings, flavors, toppings and design requirements.  
 • A quote will be provided for all orders placed in the bakery or contact us via email or phone.

Question 5

Delivery

Accepted Answer

Delivery services are not available. All orders must be picked up by the customer.