Order Information

Cancellation Policy

Craved Creations has a 72 hour change or cancellation policy on all custom cake orders. There are no refunds on orders that are not cancelled within this time frame.

How to order a custom cake?

  • We suggest 2-4 weeks advance lead time for custom orders. Our order books get filled quickly so please plan accordingly.
  • Need help with a cake design? Please email or call the bakery to set up an appointment for a tasting or cake design consultation. No walk ins please.
  • Tiered cakes can be ordered with different flavors for each tier.
  • Visual aids are recommended to get the best results, so feel free to bring pictures of your favorite cake designs for inspiration.
  • Custom order confirmations are sent out via email two business days in advance prior to baking. Please contact us immediately if you do not receive your confirmation.

How to order custom cupcakes and cookies?

  • Custom cookie and cupcake orders require a six day lead time. Our custom order books fill up quickly so plan accordingly. Short notice orders are rarely accepted.
  • We stock many cookie cutter designs that will fill most orders. If you have a specific cutter we do not stock, we are happy to order the design at no extra charge. At least one week advance noticed is required to get the cutter ordered.
  • Custom orders must be submitted at least 72 hours in advance along with a booking confirmation since our baking schedule can max out.
  • We are closed half day Sunday and Monday so plan accordingly for pick up.
  • Custom orders require a minimum of one dozen for cookies and two dozen for mini cupcakes.
  • Minimum order of one dozen is require for each flavor.


  • Prices for custom design orders are subject to fillings, flavors, toppings and design requirements.
  • A quote will be provided for all orders placed in the bakery or contact us via email or phone.