Order Information

Cancellation Policy

Craved Creations has a 72 hour change or cancellation policy on all custom cake orders. There are no refunds on orders that are not cancelled within this time frame.

How to order a custom cake?

  • We suggest 2-4 weeks advance lead time for custom orders. Our order books get filled quickly so please plan accordingly.
  • Need help with a cake design? Please email or call the bakery to set up an appointment for a tasting or cake design consultation. No walk ins please.
  • Tiered cakes can be ordered with different flavors for each tier.
  • Visual aids are recommended to get the best results, so feel free to bring pictures of your favorite cake designs for inspiration.

How to order custom cupcakes and cookies?

  • Custom cookie and cupcake orders require a six day lead time. Our custom order books fill up quickly so plan accordingly. Short notice orders are rarely accepted.
  • We stock many cookie cutter designs that will fill most orders. If you have a specific cutter we do not stock, we are happy to order the design at no extra charge. At least one week advance noticed is required to get the cutter ordered.
  • Custom orders must be submitted at least 72 hours in advance along with a booking confirmation since our baking schedule can max out.
  • We are closed half day Sunday and Monday so plan accordingly for pick up.
  • Custom orders require a minimum of one dozen for cookies and two dozen for mini cupcakes.
  • Minimum order of one dozen is require for each flavor.


  • Prices for custom design orders are subject to fillings, flavors, toppings and design requirements.
  • A quote will be provided for all orders placed in the bakery or contact us via email or phone.